Frequently Asked Questions

Our emergency services are offered 24 hours, 7 days a week. Our other services are available by appointment.

Visa, MasterCard, Amex, Discover, Cash, Check, and CareCredit are all accepted methods of payment.

We do not offer routine services such as vaccines, spay/neuter, wellness checks, etc. Our highly trained specialists and experienced emergency doctors work closely with your primary care veterinarian to provide the next step of needed specialized or advanced veterinary care. We do offer 24 hours, seven days a week emergency and critical care services in each of our hospitals.

For non-emergency care, a referral from your primary care veterinarian is needed. For Emergency/Critical Care services each of our three hospitals are available without a referral 24 hours/7 days a week including holidays.

During a consultation, one of our board certified specialists will review all records regarding your pet sent over by your primary veterinarian. Following the review, your pet will have a physical exam and a treatment plan created. Throughout the treatment process we will work closely with your primary care veterinarian to provide the very best in continued care for your pet.

Your primary care veterinarian needs to fax or email your pet’s records to our office.